Terms & Conditions - Andrew Curtis

These terms explain how I work with clients. They set clear expectations, protect your privacy, and help us work together in a safe, professional way. By booking a session or using this website, you agree to the following.

1. Appointments, Cancellations & Rescheduling

1.1 Please give at least 48 hours’ notice if you need to cancel or reschedule.

1.2 48+ hours’ notice → no fee.

1.3 Less than 48 hours’ notice or missed session → full fee applies.

1.4 Repeated late cancellations may mean I ask for a non-refundable deposit for future bookings.

1.5 Cancellations can be made by phone (07966 149749) or email (info@andrewdcurtis.com).

2. Booking Your First Session

2.1 Tentative or “on hold” bookings aren’t possible.

2.2 First sessions must be paid in advance (online or directly with me).

2.3 If cancelled within 48 hours or missed, the fee is non-refundable.

3. Payment

3.1 Andrew Curtis accepts MasterCard, Visa.

3.2 All prices quoted are in GBP.

4. Refunds

4.1 Refunds are available if you cancel with at least 48 hours’ notice.

4.2 No refunds are given for late cancellations or missed sessions.

4.3 Each booking is subject to the terms in place at the time of payment.

5. RECORDING SESSIONS

5.1 Please do not record sessions (including using AI note-taking tools) without my explicit consent.

5.2 If you’d like to record for personal use, please ask first.

6. Confidentiallity

6.1 Everything we discuss remains confidential.

6.2 I will only share information if:

6.2.1 Required by law (e.g. court order), or

6.2.2 I believe you or someone else is at serious and immediate risk of harm.

6.2.3 I may also ask for your consent to liaise with another professional (e.g. GP or referral source) if it benefits your care.

7. Collecting & Storing Information

7.1 I collect personal information when you book, email, or during sessions.

7.2 Notes are stored securely in professional clinical systems.

7.3 Records are kept for 7 years, as required by UK law, then securely destroyed.

7.4 You may request to see or correct your records at any time; I will respond within 28 days.

7.5 If I suggest using AI to assist with note-taking, I will always ask for your explicit consent first

8. Scope of Services

8.1 I provide therapy, psychology-informed support, and life coaching.

8.2 Therapy may involve structured, evidence-based approaches.

8.3 Coaching focuses on growth, resilience, and achieving personal goals.

8.4 Coaching is not a substitute for medical or psychiatric treatment. Where appropriate, I may recommend additional professional support.

8.5 While I provide tools and guidance, I cannot guarantee specific outcomes.

Updates

These Terms & Conditions may be updated from time to time. The latest version will always be available on my website.

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